Shipping & Returns –

At www.birkgo.com ("Website," "we," "us," or "our"), we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a returns policy to ensure that you can return the product for a refund or exchange.

1. Eligibility To be eligible for a return, the product must be unused, in the same condition in which it was received, and in its original packaging. You must also have proof of purchase from our Website.
2. Timeframe for Returns You have 30 days from the date of purchase to initiate a return. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
3. Return Process To initiate a return, please contact us at [insert contact information] with your order number and reason for the return. We will provide you with a return address and further instructions. You will be responsible for paying for the shipping costs for returning the product.
4. Refunds Once we receive the returned product and verify its condition, we will process your refund. Refunds will be credited to the original form of payment. Please note that shipping costs are non-refundable.
5. Exchanges If you would like to exchange a product, please contact us at [insert contact information] with your order number and reason for the exchange. We will provide you with a return address and further instructions. Once we receive the returned product and verify its condition, we will send you the new product. You will be responsible for paying for the shipping costs for the exchanged product.
6. Damaged or Defective Products If you receive a product that is damaged or defective, please contact us at [insert contact information] with your order number and a photo of the damaged or defective product. We will provide you with a return address and further instructions. Once we receive the returned product and verify its condition, we will either send you a replacement product or issue a refund, depending on your preference.
7. Exceptions We do not accept returns or exchanges for the following products:

• Products that have been personalized or customized
• Products that are perishable, such as food items
• Products that are intimate or sanitary, such as underwear or bathing suits

1. Changes to this Returns Policy We may update this Returns Policy from time to time by posting a new version on our Website. We encourage you to review this Returns Policy periodically to stay informed about our returns process.
2. Contact Us If you have any questions or concerns about this Returns Policy, please contact us at [insert contact information].